Privacy Policy
Last updated: 05 August 2026
At Renex Construction, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, why we collect it and how we use it.
If you have any questions about this policy, please contact us using the details at the bottom of this page.
Who we are
Renex Construction is a Lancashire-based construction company providing home extensions, interior renovations and landscaping services across East Lancashire and the surrounding areas.
Renex Construction
59 Harrison Drive
Colne
Lancashire
BB8 9SJ
Email: info@renexconstruction.co.uk
Phone: 07517 868919
The information we collect
When you contact us or use our website, we may collect the following information:
Your name
Email address
Telephone number
Property address
Information about your project
Any messages you send us
Photos or documents you choose to share
Website usage information collected through cookies and analytics
We only collect information that's relevant to helping you with your enquiry or managing your project.
How we use your information
We use your information to:
Respond to your enquiries.
Arrange home visits and quotations.
Prepare estimates and project proposals.
Deliver construction services.
Communicate with you throughout your project.
Manage access to our client portal.
Improve our website and customer experience.
Meet our legal and accounting obligations.
We will never sell your personal information to third parties.
Our legal basis for processing
Under UK GDPR, we process your information because:
You have asked us to provide a quotation or information.
Processing is necessary to fulfil a contract.
We have a legitimate interest in operating and improving our business.
We are required to comply with legal obligations, including tax and accounting requirements.
Where required, we'll ask for your consent before processing your information.
Who we share your information with
Where necessary, we may share your information with trusted third parties involved in delivering your project, including:
Specialist subcontractors
Material suppliers
Structural engineers
Architects
Surveyors
Professional advisers
IT and website service providers
These organisations only receive the information they need to carry out their role and are expected to protect it appropriately.
We may also share information where required by law.
Client Portal
If you become a Renex client, we'll create a secure client portal where you can access project updates, documents, quotations and other project information.
Access to your portal is protected by your login credentials. Please keep these details secure and let us know immediately if you believe your account has been compromised.
Marketing
If you choose to hear from us, we may occasionally send updates about our services, completed projects or useful homeowner advice.
You can unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us directly.
We won't send marketing emails without your permission.
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use the site.
Cookies may be used to:
Remember your preferences.
Analyse website traffic.
Improve website performance.
Measure the effectiveness of advertising campaigns.
You can manage or disable cookies through your browser settings.
For more information, please see our Cookie Policy.
How long we keep your information
We only keep personal information for as long as necessary.
For example:
General enquiries are typically retained for up to 12 months.
Project records may be retained for up to 7 years to meet legal and accounting requirements.
Some information may be retained for longer where required by law or to resolve disputes.
Keeping your information secure
We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse or disclosure.
While no online system can ever be completely secure, we continually review our processes to keep your information protected.
Your rights
Under UK data protection law, you have the right to:
Access your personal information.
Correct inaccurate information.
Request that we delete your information where appropriate.
Restrict how your information is used.
Object to certain types of processing.
Request a copy of your information in a portable format.
Withdraw consent where processing relies on your consent.
To exercise any of these rights, please contact us using the details below.
Third-party websites
Our website may contain links to third-party websites, including suppliers, manufacturers and social media platforms.
We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations.
Any updates will be published on this page with the revised date shown at the top.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Renex Construction
59 Harrison Drive
Colne
Lancashire
BB8 9SJ
Email: info@renexconstruction.co.uk
Phone: 07517 868919
